The new Customer Service Information System automates disconnections when an account is 30 days past the due date. If we have an email on file, customers will receive a disconnection notice. 

Customers need to pay their full past-due balance immediately to avoid interruption of service. 

If there is a past-due balance of 30 days or more, the service will be automatically disconnected. The only way to restore service will be to pay the full past-due balance, plus any processing fees. 

The system has an automated disconnection process. Once an account is 30 days past the due date, it will be sent out for disconnection. The restore is automated as well. The only way to restore water will be to pay the full past-due amount plus any delinquency fees associated with the account. Customers who pay the full past-due balance and fees before 4pm will be restored the same day. Anyone paying after 4pm will be restored on the next business day.

To ensure you receive a notification 3 days before service interruption, please make sure we have a current email in the system. This can be added or edited in the Customer Self-Service Portal.

You will need your account number found on your bill.  The new account numbers are 9-digit numbers without a hyphen that start with a 10.

You will also need your activation token which can be found on your water bills. New customers receive a welcome letter with instructions on how to set up a portal. If you need your activation code please contact ccwscustomerservice@cobbcounty.gov.

1. You will go to: https://www.cobbcounty.gov/water/customer-service/bill-pay.
2. Click on Customer Self-Service (CSS) Portal and Quick Pay.
3. Click on Sign Up Now.

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4. Fill in your name and create your password.
5. Enter your email.
6. You will be sent an email from Microsoft with a verification code.
7. Enter that code.
8. Then enter your account ID (Your account Number).
9. Enter the activation token.

That registers you in the portal.  You can submit requests from here, set up autopay, ebills, or make requests.

Your login is tied to your account party if the accounts you manage in the portal have different account parties you cannot add them to your portal yourself.  Please email ccwscustomerservice@cobbcounty.gov.  In the email, include the account that is already created in the portal and the list of accounts you wish to have associated with the portal.  A member of the Customer Service staff will process the request as soon as possible.  You can always view the balance using the Quick Pay option if you have the account number while the requests are processed.

If the accounts were added to your portal, you are a delegate for those accounts.  You can set up autopay, ebill make changes to the account information, make payments, and view bills and consumption on the accounts.  You can only manage the wallet on your primary account, those payment types in your primary account can be used to pay the delegated accounts. 

You can change the login email with the following steps:

1. Log in with the existing email login.
2. Click the person icon in the upper right-hand corner.
3. Select Settings.
4. Scroll to the bottom of the Settings page.
5. Edit the Email.
6. Click Save.

This is now your login email.

There is also an email under contacts on the home page.  This is the email where you receive information from Cobb Water.  This should also be edited if you wish to have any communication go to the recently updated email address.

After you are logged in you can reset your password by going to the person Icon, click on settings in the dropdown box, scroll to the bottom of the settings page, and click change password, follow the prompts, and save the new password.  We recommend saving the password and user ID somewhere for future reference.

Both are located on your bill. If you do not have this information please call or email 770.419.6200 or ccwscustomerservice@cobbcounty.gov. Our call center hours are as follows:

Call Center Hours (excluding weekends and holidays)
8:00 AM – 12:00 PM, 12:30 PM – 5:00 PM
(Queue Closes: 4:45 PM)

• Make online requests for starting and stopping services, senior discounts, etc.
• Set up and manage contact information without calling Customer Service.
• View historic use and billed charges to get an idea of water use.
• Set up e-bill and automatic payments.
• Request for a leak adjustment consideration. 
• Update my customer contact information.
• Set-up auto pay.

• Once you have registered in the customer portal you can set up autopay.  To set up autopay you will have to  add a payment type into your wallet then set up autopay schedule. You can set autopay using a credit card, debit card, checking, or savings account.  You can also set up reminders for 1-3 days before the payment is withdrawn and a limit that if a bill exceeds this amount it will not be withdrawn automatically. 
• The system allows you to choose a day of the month for autopay.  Please remember, if this date is more than 10 days past the bill due date you could be assessed a late fee.  We recommend customers set up autopay on the bill due date to avoid any unnecessary charges.

To apply for a leak credit you have to be registered in the customer self-service portal.  Leak credits are worked in the order they are received and it can take 30 days to review and process a leak credit. 

To apply in the portal, login with your email and password.

• On the right hand side of the home page under Quick Links click Make a Utility Request
• Under Adjustment choose general adjustment and click request input
• Under General adjustment answer the questions and click next
• Under what type of adjustment choose Leak adjustment
• Complete the questions and click next on each page
• Upload the repair receipt and click next
• Add any additional information you would like to and click overview
• If everything is correct, at the top of the request click create request
• You can check the status under the request tab on the home page. 

You will need your account number which is on your bill in the upper righthand corner.  The account numbers are all 9-digits and start with 10. 

You also need the billing address information: 

Cobb County Water System
PO Box 580234
Charlotte, NC 28258-0234